Contacting us

From Phanfare Support

Email Support: support@phanfare.com

We are deeply committed to making sure our customers are successful. During working hours (9-5 EST), our goal is to respond to email within three hours. Outside of working hours (5-9 EST M-F and 9-5 EST on weekends), our goal is to respond within six hours. Most importantly, you will always get a response from a human being.

The more information you can give us about your problem, such as what web browser, whether you are using a Mac or a PC, and what type of Internet connection you have, the more efficiently we can answer your questions. The full text of any error message is also helpful.

We can be reached at support@phanfare.com. Please make sure to include the email address that you use at Phanfare in the message.

We do not offer technical support via the phone. It is far easier to try to troubleshoot technical issues via email since most troubleshooting requires following specific steps and relaying any issues or error messages. If your question is related to billing, a credit card issue, print order, or other transactional issue, feel free to send us an email and request we call you to discuss.

What is Response Time?

Response time is the time it takes us to answer an initial email query. It is not necessarily the time it takes to resolve a problem. Most problems can be solved with one or two exchanges, but some take much longer. The important thing to remember is that we remain committed to helping you until we get to some resolution.